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From One Owner to Another Consumers Energy

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From One Owner to Another

My wife and I own Mt. Greylock Campsite Park, a 112-site campground located at the base of Mt. Greylock in the Berkshires in Western Massachusetts. We faced an interesting dilemma with our WIFI last spring that you might also be struggling with, so we are writing to tell you about our experience and what we did to resolve the problem. Today, we contract with SkyWeb to provide Internet access that is essential to the operation of our business and the satisfaction and enjoyment of our guests! WIFI! As campground owners, secure and reliable WIFI is necessary for our park operation as we use a web-based reservation system, market our park using social media, monitor activity throughout the park through cameras and smoke detectors, and link to the operation our entry gate. We rely on WIFI for access to email, the Web, and to view television through Netflix, Hulu or other Internet-based entertainment. We found that more than 60% of our guests said they really wanted secure and reliable WIFI at their campsites and for some it made it possible to work from the campground, resulting in longer stays. For others, it was a deal breaker – no WIFI, no reservation at our park.

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A little history - The previous owners had made a hefty investment putting in a DirecTV system allowing the campers to get TV access at each campsite. Two years later DirecTV switched from Analog to Digital and the system became obsolete, leaving unpleasant cables and dishes around the campground. We had numerous conversations with our guests and learned that they preferred having Internet access over a TV solution. We needed to find a reliable, minimally invasive, visually pleasant method of providing Internet throughout the campground. After investigating different solutions including Checkbox and Tengo Internet, Skyweb was clearly the best option for our facility.

We are extremely satisfied with Skyweb. Installation was quick and did not interfere with the daily operation of our business. The pay portal and technical support hotline allow guests to secure their Internet access directly with Skyweb. Guests having difficulty enrolling or using the service can easily contact a “live human being” for assistance, an almost unheard-of approach to customer service today! Skyweb software maximizes the bandwidth provided to each camper and ensures minimal Internet disruptions and delays. The income generated by our guests’ subscriptions offsets the cost of installing the system and will provide a source of income into the future. If you’re interested in learning more about SkyWeb and the positive impact it has had on our business, I invite you to come to our campground to check it out, or to talk with you by phone or email. I can be reached at the telephone numbers or email below. Think spring, the 2019 season is just around the corner!

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